Reference

Understand Your Rights at 1x70p

Our legal framework sets out how your account is created, how your data is held, and what rights you carry as an account holder where local law permits…

Jurisdiction-Aware TermsAccount Holder RightsData Retention PolicyUPI & Paytm Wallet RulesContact & Dispute Paths
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1x70p Understand Your Rights at 1x70p
LEGAL CONTACT PATHS

Reach Our Policy and Compliance Team

If you have a question about these terms, a data request, or a dispute about how a clause applies to your account, our dedicated policy contact channels are open around the clock.

Email — Policy Desk Send your legal query, data access request or account dispute to our policy desk. We acknowledge within 24 hours and aim to resolve within 5 working days under applicable Indian data law.
Live Chat — Compliance Queue Start a chat and select the Compliance topic from the menu. A policy agent picks up the thread and can pull your account record in real time to address clause-specific questions without delay.
Post — Registered Address For formal written notices, statutory requests or dispute escalations that require a paper trail, send your correspondence to our registered address listed in the Contact section of these terms.
HOW WE HANDLE POLICY

Browse Our Data and Security Commitments

Transparency about how we collect, store and process your data is not a formality — it is how we hold ourselves accountable to you.

Data Collection Scope

We collect only the data required to operate your account: registration details, transaction records, session logs and support transcripts. No data is sold to third parties. You may request a full export of your personal data at any time via the policy desk.

Cookie and Tracking Policy

Our site uses functional cookies to keep your session active and analytical cookies to measure page performance. You can adjust cookie preferences through the banner on your first visit or via browser settings at any time.

Account Security Standards

Passwords are hashed using industry-standard algorithms and never stored in plain text. Two-factor authentication is available for your account login. We log every password reset and notify your registered email each time one is triggered.

Data Retention Schedule

Account records are retained for the period required under applicable Indian financial regulation. After account closure, transaction data is held for the statutory minimum then securely deleted. Identity documents are purged once verification is complete and the retention window closes.

Requesting Changes to Your Data

To correct, delete or restrict processing of your personal data, submit a written request via email to the policy desk. We verify your identity before acting on any data change request and confirm completion within the statutory timeframe under applicable law.

Who to Contact for Disputes

Account-level disputes that cannot be resolved through standard support should be escalated in writing to the compliance team. Include your account ID, the clause in question, and a summary of the issue. We aim to issue a formal written response within 10 working days.

Switch to the Answers You Need

These frequently raised questions cover the legal specifics that account holders ask most often — from data rights to account closure, from payment records to dispute escalation. If your question is not listed here, contact the policy desk directly.

Access depends on local law and is available where local law permits. You are responsible for checking whether use of the platform is lawful in your specific state or territory before opening an account.

We hold registration details, payment transaction records, session history and any correspondence with our support team. You can request a full copy of this data by writing to the policy desk with your account ID.

Submit a data deletion request in writing to the policy desk email. We verify your identity first, then action the deletion within the timeframe required by applicable Indian law, confirming completion by email to your registered address.

Yes. Payment transaction records — whether via UPI, Paytm or PhonePe — are stored in encrypted form and are accessible only to authorised internal teams. We do not share individual transaction data with third parties except where required by law.

We notify you by email to your registered address before any material change takes effect. A notification window is given; continuing to use the platform after that window closes means you have accepted the updated terms.

Transaction and identity records are retained for the minimum period required under applicable Indian financial regulation. Once that statutory window expires, data is securely deleted and you will receive email confirmation of the purge.

If standard support cannot resolve your issue, write to the compliance team with your account ID and the specific clause in dispute. We issue a formal written response within 10 working days of receiving your escalation.

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