Reference

Understand Your Rights Before You Start

These terms set out the rules that apply when you open an account with 1x70p and use our lobby, wallet, and support services.

Account Eligibility by Local LawUPI, Paytm, PhonePe Wallet RulesWithdrawal & Verification PolicyAccount Suspension ConditionsDispute Resolution Process
Browse Lobby Read FAQ
1x70p Understand Your Rights Before You Start
CONTACT PATHS

Reach Us About Any Terms Query

If any clause in these terms is unclear, or if you need to raise a formal concern about your account, our support team is reachable around the clock through the channels below.

Live Chat Start a live chat session directly from your account dashboard. A member of our team will read your query and walk you through the relevant clause or account action without delay.
Email Support Send a detailed message to our support address for written confirmation of any terms interpretation. We reply with a timestamped response you can keep for your records.
Help Centre Browse our self-service help centre for plain-language summaries of the most common terms questions — account closure, fund withdrawal eligibility, and identity verification steps.
HOW WE HANDLE THIS

Security, Data and Account Integrity

We take a structured approach to keeping your account and personal data secure. Below are the six areas that govern how we handle information, protect access, and respond when you ask us…

Data Collection

We collect only the information needed to verify your identity, process UPI or Paytm transactions, and maintain your account. No data is shared with third parties for marketing purposes without your written consent.

Cookie Policy

Our platform uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through the settings panel inside your account.

Account Security

Two-factor authentication is available for all accounts and is strongly encouraged. Unusual login attempts — such as access from a new device or unfamiliar IP — trigger an automatic email alert to your registered address.

Data Retention

Account data is retained for as long as your account remains active and for the period required under applicable law after closure. You may request a copy of your stored data at any time through the support channel.

Rights Requests

Under applicable data-protection law, you have the right to access, correct, or request deletion of your personal data. Submit a rights request via email and we will respond within 30 days with a confirmation or clarification.

Account Changes

To update your registered mobile number, email, or linked PhonePe account, contact support with a valid identity document. Changes take effect after verification, typically within 24 hours of document submission.

Common Questions on These Terms

Below are the questions we hear most often about how these terms apply to your account. Each answer is written to be actionable — if your situation is not covered here, reach out via live chat for a specific response.

Account eligibility depends entirely on local law in your region. Access is available where permitted by the jurisdiction you are in. You are responsible for confirming that opening an account is lawful where you reside before proceeding.

Yes. We may update these terms to reflect legal requirements or service changes. When material changes occur, we notify you at least seven days in advance via your registered email. Continuing to use your account after that date means you accept the revised terms.

If your account is suspended pending a review, any balance already cleared via UPI, Paytm, or PhonePe will be held securely and returned to the originating payment method once the review concludes in your favour.

Submit a data-access request through our email support channel. Include your registered account email and a form of identity. We will compile and send your data summary within 30 days, as required under applicable data-protection rules.

Accounts may be closed if we detect fraudulent activity, repeated failed identity checks, or use of the platform from a jurisdiction where access is not permitted by local law. We will communicate the specific reason in writing before or at the time of closure.

Contact support by email with your account details, the transaction reference, and a description of the issue. Our disputes team will review the case against the terms and respond with a written decision within two business days.

Withdrawals via PhonePe follow the same verification and timing rules as other supported payment methods. Identity must be confirmed before a first withdrawal is processed, regardless of the payment method chosen.

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